Aug 23, 2012 consumer protection act in 1986, the consumer protection act was passed by the government of india. After including the amendments made vide the consumer. An act to provide for the protection and improvement of environment and matter connected there with. Under the consumer protection act, 1986 complain can be filled by any of the party below i. Consumer protection and law in india a birds eye view by dr.
Even though there is a prevailing consumer protection act, it is still doubtful as to how far the objectives of the act are achieved. A hierarchy of three tribunals has been set up for this purpose the district consumer disputes redressal forum dcdrf, the state consumer dispute redressal commission scdrc, and. An act to provide for the better protection of the interest of consumers and for that purpose to make provision for the establishment of consumer. The act promises to rectify all that and make accountant both the manufacture. Consumer protection act, 1986 is an act of the parliament of india enacted in 1986 to protect the interests of consumers in india. An important legislation in this field was the trade practices act, 1974 which. Consumer protection act, 1986 hereinafter referred to as cpa aims to provide speedy relief to such breach of trust or negligence. The bill supplementary to amend the consumer protection act, 1986, with the. The consumer protection act, 1986 the consumer protection act, 1986, hereinafter referred as the act is the most important legislation in the area of consumer protection. The act checks unfair and restrictive trade practices.
There are several fake, adulterated, inferior, defective, ineffective and dangerous goods available in market. In the implementation of consumer protection act 1986 some deficiencies in the act were noticed. Jul 22, 2015 page 15 consumer protection act 1986 consumer has the right to be protected against marketing of such goods and services which are hazardous to health, life and property. It is replaced by the consumer protection act 2019.
The consumer protection councils set up under the act are intended to promote and protect the various rights of consumers. Madhu bhatia, tutorials point india private limited. Mahatma gandhi, the father of the nation attached great importance to what he. Importance of consumer protection is they play connecting link between the consumer. Consumer awareness about their legitimate rights has been constantly growing in recent years. Act applicable in all states of india, to provide for the protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities. Therefore, some important amendments were made in the act by consumer amendment act 2002.
Consumer protection class 12 notes business studies. Consumer protection movement is a part of global recognition and concern that consumers are a weak party in buying goods and services as compared to the manufacturers and traders producing and selling them. The main objectives of the act are to provide better and. Mar 16, 2018 download cbse class 12th revision notes for chapter 12 consumer protection in pdf format for free.
Short essay on consumer and consumer protection act. The consumer protection act, 1986 mba knowledge base. What is the need and importance of consumer protection. Consumer protection was not necessary when the world was younger and communities smaller. Historical evolution of consumer protection and law in india. It is considered an important milestone in the legal history of india. Consumer protection is a term given to a practice wherein we need to protect the consumer from the unfair practice, educating them about their rights and responsibilities and also redressing their grievances. These rights ensure that consumers can make better choices in the marketplace and get help with complaints. Need of consumer protection department of consumer affairs. What is the importance of the consumer protection act. Consumer protection an act to make provision for the greater protection of consumers, to establish a consumer protection commission and for the functions and powers of that commission and related matters. Consumer protection act, 1986 or consumer protection act of 1986, since this is in the nature of a general discussion and not just about this act, wikipedia talk. With globalization, we observe that there is a plethora of goods and services. May 07, 2015 the consumer protection act was passed in 1986 and it came into force from i july, 1987.
To enable the consumer to have his right to a deal, the consumer protection act was passed in 1986. It was enacted after indepth study of consumer protection laws in a number of countries and in consultation with representatives. Consumer rights as per consumer protection act 1986 consumer protection act provides consumer rights to prevent consumers from fraud or specified unfair practices. The concept of and need for consumer protection law.
The consumer protection act, 1986 defines the consumer as one who buys any goods, hires any services or partly. Rajendra prasad framework of the indian consumer protection act of 1986 which led to the evolution of a new legal culture in india. This is an umbrella legislation which has widened the scope of seeking redressal of grievances of consumers without affecting the common law remedies available to them. Jan 08, 20 obejective of consumer protection act,1986 an act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers disputes and for matters connected therewith. Consumer protection organizations act as a link between consumers wanting to file complaints on one side and the business organizations that have defaulted on other sides and make sure that justice is done to final consumers. Oct 10, 2010 the worst affected victims of these commercial organizations need to be protected and the consumer is protected through consumer protection. Consumer protection act, 1986 is made from different aspects of law such as a mixture of principles of torts and contract could be found in the consumer protection act, 1986. The bill provides for setting up of a consumer redressal forum in every district, a commission at the state level and the national commission at the centre. The following act of parliament received the assent of the president on the 23rd may, 1986, and is here by published for general information. In this essay we will discuss about the need for consumer protection. Important salient features of the consumer protection act, 1986 are given below. Indian consumers are scattered over a wide geographical area.
The consumer protection act, 1986 copra is an act of the parliament of india enacted in 1986 to protect the interests of consumers in india. Consumer groups, the central or any state government. The consumer protection act, 1986 68 of 1986 24th december, 1986 an act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers disputes and for matters connected therewith. Scribd is the worlds largest social reading and publishing site. Consumer protection is important as consumers interests need to be safeguarded. Consumer protection act, 1986 bare acts law library. In 1986, the indian parliament passed the landmark consumer protection act. Consumer protection 375 ccconsumer r r rightsightsights the consumer protection act provides for six rights of consumers. The consumer protection act, 1986, is one of the examples that is to be treated as a milestone in the history of socioeconomic legislation to protect the interests of the consumers in india.
All in all, the consumer protection act, 1986 has been a success for the aforesaid reasons. The industrial revolution and the development in the international trade and commerce has led to the vast expansion of business and trade, as a result of which a variety of consumer goods have appeared in the market to cater to the needs of the consumers and a host of services have been made available to the consumers like insurance, transport. It is important for a consumer to have important support in purchasing the right goods and services and have their grievances redressed. Importance of consumer protection india study channel. The main objective of this act is to decide the complaints of the consumers immediately and to make legal proceeding easy. Importance of consumer protection act document free download as word doc. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers disputes and for matters connected therewith also. This act may be cited as the consumer protection act. The act provides speedy redressal to consumer complainants. The consumer protection act was passed in 1986 and it came into force from i july, 1987. Sudhakar dokhane past president peata i this is a central govt.
December, 1986 an act to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers disputes and for matters connected therewith. An act to provide for the better protection of the interests of consumers and for that purpose to make provision for the establishment of. Download as doc, pdf, txt or read online from scribd. The consumer protection act was passed in the year 1986. In the lifestyle of those times unfair trade was almost impossible. The consumer protection act, 1986 defines the consumer as one who buys any. It protects the consumer from exploitation that business practice to make profits which in turn harm the well being of the consumer and society.
An act to provide for the better protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers disputes and for matters connected therewith. It is one of the most progressive and comprehensive pieces of legislations enacted for the protection of consumers. A historical perspective introduction in ancient india, all sections. Know the basics of consumer protection act the setup of consumer forum is geared to provide relief to both parties, and discourage long litigation. Meaning and importance of consumer protection class xii business studies by ruby singh duration. These are the consumer protection class 12 notes business studies prepared by team of expert teachers. The industrial revolution and a shift of population from rural areas to towns and anonymity of urban living. The consumer protection act 1986 held great hopes for the helpless consumers who have been denied fair deal by the unscrupulous producers or traders. According to the preamble, the consumer protection act, 1986 to provide for better protection of the interests.
Consumer protection act has been implemented 1986 or we can bring into existence to protect the rights of a consumer. The preamble of consumer protection act, 1986 reads a follows. Consumer protection act 1986 cpa 1986, that was passed in. It also monitors defects and deficiencies in goods and services. Importance of consumer protection act document consumer. Consumer protection is a term given to a practice wherein we need to protect the consumer from the. Know the basics of consumer protection act india infoline. Download revision notes for consumer protection class 12 notes and score high in exams. Jan 07, 2011 the consumer protection act, 1986 is a milestone in the history of socioeconomic legislation in the country. The main objectives of the act are to provide better and all round protection to consumers and effective. Dec 26, 2018 the consumer protection act was passed in the year 1986.